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Apr 27, 2020

FAQ Covid-19

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HOW TO MANAGE YOUR RESERVATIONS ?

Preparing your post quarantine stay with peace of mind : 
We have reviewed all our terms and conditions to offer guests organising trips more flexibility.
Reservations made after 6 April 2020 and until 31 December 2020 can be altered free of charge and cancellations are accepted up to 24 hours prior arrival.

Can I alter my reservation?
For all reservations booked before 16 March 2020, please contact the establishment directly for reservation terms and conditions.
+33 (0)1 49 53 03 03
bookings@royalgardenparis.com

Cancelling reservations booked on Bookin.com, Expedia.com or another distributor website :
Please contact the distributor in question directly because we do not have the possibility to directly modify your reservations on these platforms, unlike reservations made on our own websites.

Reservations for groups, travel agencies and event hosting : 
Our sales team works closely with the hotels and can currently be contacted via email: bookings@royalgardenparis.com

Preparing your stay with peace of mind :
We have reviewed all our terms and conditions to offer guests organising trips more flexibility.
Reservations can be altered free of charge and cancellations are accepted up to 24 hours prior to arrival. 

What about catering? 
We will be providing a minimum catering service. Our BOCO room service offers are the simple, safe and gourmet solution during the crisis.

Any news about when the hotels will re-open?
After implementing safety and hygiene measures to welcome guests, as well as an integral cleaning, the Hotel Royal Garden has the pleasure to welcome you again.

What is the lockdown situation like in Paris?
We suggest all non French resident travellers read the World Health Organisation's instructions and abide by the travelling measures set up in their country of residence. 

The French government has set up measures to eliminate contracting or spreading the Covid19 virus:
- Bars and restaurants are fully reopened. 
- Regarding museums, only "small museums" are reopened since the 11th of may. The reopening is progressive for the "big museums" (23 June for the Orsay Museum, 1 July for the Centre Pompidou and the Grand Palais, 6 July for the Louvre Museum).
- Traffic on all public transports is back to normal in Paris. Public transports are strictly reserved to workers from 6:30 am to 9:30 am and from 4pm to 7pm. 
- The traffic of RER B underground line is back to normal to Roissy-Charles de Gaulle.
- Roissy-Charles de Gaulle airport is open yet subject to mobility restrictions.
- The Orly Val airport shuttle service is back to normal. 
- The Orly Airport is open yet subject to mobility restrictions.