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Apr 27, 2020

FAQ Covid-19

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HOW TO MANAGE YOUR RESERVATIONS ?

Preparing your post quarantine stay with peace of mind : 
We have reviewed all our terms and conditions to offer guests organising trips more flexibility.
Reservations made after 6 April 2020 and until 31 December 2020 can be altered free of charge and cancellations are accepted up to 24 hours prior arrival.

Can I alter my reservation?
For all reservations booked before 16 March 2020, please contact the establishment directly for reservation terms and conditions.
+33 (0)1 49 53 03 03
bookings@royalgardenparis.com

Cancelling reservations booked on Bookin.com, Expedia.com or another distributor website :
Please contact the distributor in question directly because we do not have the possibility to directly modify your reservations on these platforms, unlike reservations made on our own websites.

Reservations for groups, travel agencies and event hosting : 
Our sales team works closely with the hotels and can currently be contacted via email: bookings@royalgardenparis.com

Preparing your stay with peace of mind :
We have reviewed all our terms and conditions to offer guests organising trips more flexibility.
Reservations can be altered free of charge and cancellations are accepted up to 24 hours prior to arrival. 

What about catering? 
We will be providing a minimum catering service. Our BOCO room service offers are the simple, safe and gourmet solution during the crisis.

Any news about when the hotels will re-open?
Our rooms are currently at the disposal of the hospital staff.
We are implementing safety and hygiene measures to welcome guests from 11th May 2020.

What is the lockdown situation like in Paris?
We suggest all non French resident travellers read the World Health Organisation's instructions and abide by the travelling measures set up in their country of residence. 

The French government has set up measures to eliminate contracting or spreading the Covid19 virus:
- France is in progressive post quarantine since 11 may.
- Bars and restaurants are closed until further notice. 
- Regarding museums, only "small museums" can reopen from the 11th of may. The reopening will be progressive. 
- Reduced traffic on all public transports in Paris (1/3 in average, from 6am to 10pm). Public transports are strictly reserved to workers from 6:30 am to 9:30 am and from 4pm to 7pm. 
- Reduced traffic on the RER B underground line to Roissy-Charles de Gaulle
- Roissy-Charles de Gaulle airport is still open yet subject to mobility restrictions
- The Orly Airport is closed